#Runbook / Operations Guide

#Service Overview

Service Name: [Name]
Owner Team: [Team]
On-Call: [How to reach]
PagerDuty Integration: [Link if applicable]

#Service Architecture

• High-level system diagram
• Key components and their purpose
• Dependencies (internal and external services)
• Data flow overview

#Deployment

#Environments

• Production environment details
• Staging environment details
• Development environment details

#How to Deploy

• Deployment process step-by-step
• CI/CD pipeline overview
• Approval requirements
• Rollback procedure
• Deployment checklist

#Monitoring Post-Deployment

• Key metrics to verify
• Health checks
• Expected log messages
• Alert verification

#Common Operations

#Starting the Service

• Prerequisites
• Startup commands
• Verification steps
• Startup time expectations

#Stopping the Service

• Graceful shutdown procedure
• Connection draining
• Backup considerations
• Shutdown verification

#Configuration Management

• Configuration file locations
• Environment variables
• How to reload configuration without restart
• Configuration validation

#Database Operations

• Connection details
• Backup/restore procedures
• Migration process
• Replication monitoring (if applicable)

#Troubleshooting Guide

#Symptom: [Issue 1]

Indicators:

• Log messages to look for
• Metric anomalies
• User-facing symptoms

Diagnosis:

• How to verify the issue
• Relevant commands to run
• Where to check logs

Resolution:

• Step-by-step fix procedure
• Workarounds if permanent fix unavailable
• Prevention measures

#Symptom: [Issue 2]

[Same structure as above]

#Performance & Scaling

#Current Capacity

• Current load metrics
• Resource utilization
• Scaling limits

#Scaling Procedures

• How to scale horizontally
• How to scale vertically
• Load balancer configuration
• Cache invalidation (if needed)

#Performance Optimization

• Known bottlenecks
• Tuning parameters
• Caching strategies

#Monitoring & Alerts

#Key Dashboards

• Dashboard names and links
• What each dashboard monitors
• Expected ranges for key metrics

#Critical Alerts

#Log Locations

• Application logs path
• Error logs path
• Access logs path
• How to tail logs remotely

#Metrics & KPIs

• Response time SLO
• Error rate threshold
• Throughput capacity
• Custom metrics to monitor

#Incident Response

#Page Escalation

• Who to page first
• Escalation procedure
• Communication channels
• Status page updates

#Common Incident Scenarios

• Database connectivity loss
• External dependency failure
• Memory leak symptoms and response
• High latency symptoms and response

#Postmortem Process

• How to trigger postmortem
• Documentation requirements
• Blameless culture note

#Maintenance & Upgrades

#Scheduled Maintenance

• Maintenance windows
• User notification procedures
• Expected downtime
• Verification steps

#Dependency Updates

• Update frequency
• Testing requirements
• Rollback plan
• Security patch procedure

#Data Cleanup

• Retention policies
• How to run cleanup jobs
• Impact of cleanup operations

#Runbook Verification

• Last verified: [Date]
• Verified by: [Name]
• Next review due: [Date]